I keep a towel on my desk. Just an ordinary white hand towel, like you might find in a nice hotel. Its place of honor, draped across a picture frame on my desk, comes from the words, embroidered in black and red, along with the Alliance logo:
Living the Call Together
Matthew 28:18-20. . . by serving one another.
Soon after Dr. Gary Benedict was elected as President, Gary held a special chapel where he inducted the staff into the Order of the Towel, reminder of the call to serve. Gary chose one employee, an IT help desk guy, and knelt down and washed his feet in front of us all. Not your typical executive moment.
My job is all about service, answering questions, solving problems, reassuring panic, sometimes causing panic by reluctantly giving the bad news that seems to come too often in this line of work: “No, I’m sorry but our plan does not cover that.” To the best of my ability, never once allowing the caller to feel that it could be anything but an unmitigated delight to help him or her. And it really is my privilege. I wouldn’t work here if I didn’t feel that way.
Since I have the sort of brain which compulsively sorts paper clips - (once, at another job, I won’t tell you how many minutes I spent sorting a co-worker’s paperclips into jumbo and regular-sized heaps, just as a little gesture of niceness, only to have her reappear and sweep them all into her desk together, oblivious to my small effort) - honestly, I really don’t mind answering the same questions over and over and over. However, since my job is communications coordinator, eventually it does dawn on me that repetitive questions may signal a lack in the way I have explained things. So I write, re-write, and re-write the benefits summaries once more, attempting to steadily reduce those ambiguities which make the benefits realm so very bewildering to my precious people who already have plenty of challenges on their plates.
Mine is a desk job, physically undemanding. Usually I arrive home ready to stand and wash dishes, or run up and down stairs doing laundry, fixing dinner, playing with kids. I don’t sit much at home, except while the family eats dinner, and then only until someone wants seconds.
But one day, not long ago, my service had been literal and manual, dragging chairs and tables into a pleasing arrangement, arranging linens and place settings, filling water pitchers, cutting flower stems, and ending the evening by washing endless china and attempting not to break any (I only broke one this time, and then only because I leaned down in the elevator to adjust the stack on the cart, attempting to make it safer, and inadvertently knocked the top one off the stack in the process). Early the next morning, back again to set up breakfast, brew fresh coffee, make sure the lunch arrives and get everyone who needs to out the door to the airport on time. This happens twice a year, an enjoyable break in my sedentary routine. I love mingling with the guests and thanking them for their service to our participants. Their gift of time is valuable, their gift of expertise invaluable. I want them to feel special while they serve with farsighted wisdom and intense discussion. Hence the china.
After the second day, I went home to my family, inexplicably far more exhausted than I should have been, more than I normally am at such times. Instead of jumping up and down refilling my families’ plates and cups, I stretched on the sofa, dozing, but unwilling to leave my children again to go to bed. They played around me.
My three-year-old solicitously took my hands in hers, standing so close I could feel her sweet warm breath on my face. “I will wash your hands, Mama,” she offered. Without water, she went through the motions of washing my hands, using a Tupperware container, and a dishtowel to “dry me off.” Then she started on my feet. Taking my socks off, she carefully and thoroughly ministered to every toe, tenderly caressing my whole foot with her hands, and again without water, drying off my feet.
She has never done this before, or since. I don’t recall telling her the story of Jesus washing his disciples’ feet. That one evening, nothing could have soothed my soul more thoroughly.
So now I have to ask: Gary, have you been sneaking into my house while I am at the office and teaching the lessons of the towel to my children?!
As Gary so visually emphasized that day in chapel, the ministry of the towel is an essential part of our call. For you to whom serving others is as natural as breathing, please remember that receiving the towel graciously and humbly is also an important discipline. If someone tries to wash your feet today, please let them!